Terms of service

1. These terms

These terms govern the supply of the OwlDesk service by OwlDesk (“we”) to your practice (“you”). They apply alongside our order form and our data processing agreement. Company registration number and registered address: [PLACEHOLDER, to be confirmed].

2. What the service is

OwlDesk drafts and sends a first reply to enquiries submitted through your website forms, in a style agreed with you, and sent from your own email address. The service handles the first reply only. All subsequent correspondence is handled by your team.

OwlDesk does not provide clinical advice, does not give a diagnosis, does not quote binding prices and does not replace your reception or clinical staff. You remain responsible for all patient care and for all communications after the first reply.

3. Your responsibilities

• Approving the reply styles and wording before we go live.
• Giving us the access we need to your website forms and sending domain.
• Making sure your own privacy notice tells patients how their enquiry is handled.
• Telling us promptly if any wording needs to change.

4. Fees and payment

Setup fees are payable before work begins. Monthly fees are payable in advance from the go live date. Prices published on our website are exclusive of VAT where VAT applies. We will give at least 60 days notice of any change to your monthly fee.

5. Term and cancellation

There is no minimum contract term beyond the first month. Either party may cancel by giving 30 days written notice. Setup fees are not refundable once setup work has started. On cancellation we disconnect the service and delete your configuration and any retained enquiry data in line with our data processing agreement.

6. Availability

We aim to keep the service running at all times and monitor it continuously. We do not guarantee uninterrupted availability, and we are not liable for failures of third-party systems including your website host, your email provider or your internet connection.

7. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, our total liability in any 12 month period is limited to the fees you paid us in that period. We are not liable for lost profits, lost patients or loss of goodwill.

8. Confidentiality and data

Each party keeps the other’s confidential information confidential. Handling of personal data is governed by our data processing agreement, which forms part of these terms.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.